My Opinion: Zalora.sg

Behold, Zalora.

Hey there m'lovelies!

Today I'll be gallantly writing a decent review of Zalora.sg

I have purchased thrice from Zalora.sg and while my opinion towards this site remains mixed, it is a far cry from the scornful reviews I have read online. I have never once tried out their return policy though, because all the stuff I bought fit me.

Since the start of 2013, I have purchased 3 dresses and a sunblock from Zalora.sg

Here's the pros & cons of shopping at Zalora:

PROs:

Wide range of items offered. 

There are many, many choices with regards to fashion merchandise on Zalora.sg 's site. With a discerning eye for details, you will be able to pick out good quality apparels. My favourite brand thus far is Inner Circle on the site because of their quirky design and decent quality.

Quirky dress from Inner Circle

Their sale items. 

That's right, sale items. The bargain hunter in me (I've since levelled up from being a cheap skate) enjoys looking at clothing on sale at Zalora.sg This is because firstly, who can resist a good bargain for something you'll wear? Moreover, I delight in the fact that things on sale usually mean that few people are interested in the product and thus also meant that I will not run into people wearing the same clothing as I. Score!

Discount coupons.

Zalora.sg is known for their aggressive marketing campaigns which include the -shall we say- spamming of discount coupons through outlets like credit cards and Facebook. Like that full-priced item on Zalora? Well, use the coupon and it's full-priced no more! I've read that one major source of grievances about Zalora is its eagerness to maintain full prices in order to win the support of its suppliers, so there, discount coupons to the surreptitious rescue!

Categorisation of products

Like your stuff only in black? No problem, just check the "black colour" option for their mechandise. Viola, you get to choose stuff that fits into the colours you deem acceptable. Very much fuss-free than to pore over every single bit of item offered.

Sometimes, they come up with "spring fashion", "summer fashion" categories that helps you choose the hip new clothing which is yet another aspect of fuss-free selection process.
There's also other options such as browsing by brand, size, price range.

Eh eh, so what sort of colour are you drawn towards?

CONs:

LONG LONG LONG delivery time.

The skeptic in me always chose the "cash on delivery" payment method and behold, the delivery time for a "2-3 working days" label on the site can take up to 2 weeks! Two dreadfully long weeks. I once bought a cheongsam a week before the Chinese New Year and it arrived AFTER the second week of the CNY period. Golly, thanks Zalora, I'll just have to keep this till next year.

Initially, I thought it's because of the cash-on-delivery which made Zalora so inefficient at delivery timing. But no, when I started buying stuff from Sg Best Buy World (I shall review them sometime later), I got my products on the stated delivery date even with the COD option! Take that for efficiency, Zalora!

Unintelligible customer service.

Okay, maybe not unintelligible but it is really hard to communicate with their customer service. 

I believe the CS I spoke to was an Indian National with a strong accent. It took me a long while to discern what she was speaking on the phone. For someone like myself who prides on my ability to understand people despite their accents, this just threw me back to rookie level. Please hire people with better diction Zalora. It feels like you're cutting corners.

In short, I have mixed opinion of Zalora.sg but it's nothing too drastically awful. I may buy from them again in the future, when I need to update my wardrobe. 

Have you bought from Zalora? What's your experience like? Do share!

Love,

That Whimsical Blogger